To return your product, you should mail your product to: Kellings Dog Coats, Pen Y Bont (farm), Llanfigael, Holyhead, Anglesey, LL65 4DB, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. It is your responsibility to use the appropriate tracking service, and properly insure the package for loss.
We often have customers asking for their parcels to be left in a 'safe place', we then make sure that this note is clearly shown on the front of the parcel, if a parcel is delivered to a safe place and consequently goes missing , Dry dogs can not be held responsible for this and we will not be able to send out replacements.
Please note that orders shipped outside of the UK may have local custom charges/ Import duties applied once the parcel arrives in your country. We are not responsible for these, so please double check with your local authorities and make sure you are happy with these charges (if applicable) before ordering.
Phone: 01407 742 919
Address: Pen Y Bont (farm), Llanfigael, Holyhead, Anglesey, LL65 4DB, United Kingdom.